PRIVACY POLICY

This Privacy Policy is an integral part of the terms and conditions for using the Platform’s services. It is designed to set the foundation for the collection, use, analysis, storage, transmission, disclosure, deletion, and/or management of personal data.

By submitting personal data when conducting a transaction, you confirm that the data is accurate and legitimate. You acknowledge, understand, and accept the terms of this Privacy Policy, and you agree that we may collect, use, analyze, store, transmit, disclose, delete, manage, and/or utilize personal data for the purposes listed in this Privacy Policy.

DATA COLLECTION

1. 1. Personal data is collected for processing your transactions, managing data, and other purposes allowed by the applicable laws of the Republic of Indonesia. Data obtained includes, but is not limited to, the data submitted when:
2. a. Registering an account and/or using our Platform services by providing your name, email address, phone number, photo, address, and other identifiable information; b. Contacting us, including customer service via email or phone; c. Interacting with us through reviews, product ratings, and other interactive services available on our Platform; d. Completing payment transaction data via third-party payment portals officially partnering with us, including but not limited to bank accounts, credit cards, virtual accounts, and internet banking; e. Using our Platform services, including detailed transaction data, such as product type and/or description, shipping address, payment method used, transaction date and time, and other transaction details; f. Filling out surveys provided by us or third parties legitimately representing us; g. Filling in data such as shipping address, phone number, and name when storing data on our Platform; h. Providing the shipping address and other information for product receipt under your authority as the buyer.
3. 2. Other data collected to improve service and user experience each time you access our Platform, which includes Cookies. Cookies are small text records stored on your computer or device that contain history, preferences, and activity on our Platform. 3. Most devices and internet browsers use Cookies. We will use Cookies only with your consent on our Platform, except where Cookies are essential for operational purposes. We may link Cookie information to your personal data, including items selected for purchase and web pages viewed. This information is used to display content tailored to your interests, conduct data analysis, and monitor Platform usage. 4. You are free to accept or reject the use of Cookies by adjusting your device and browser settings. Please note that if you reject Cookies, you may not be able to fully utilize our Platform’s digital services.

DATA USAGE AND DISCLOSURE

1. 1. Your data is used to process requests, activities, and transactions on our Platform, including for product delivery purposes. 2. Your data is used to access our Customer Service, including:
2. a. Examining and addressing Platform issues; b. Monitoring and improving Customer Service responses; c. Contacting you via email, letter, phone, or other communication methods to assist and/or complete the transaction or problem resolution process; d. Informing you about products, services, and other information available on our Platform; e. Providing recommendations on products, services, and other information according to your preferences if you accept the use of Cookies.
3. 3. Your data is used to monitor or investigate suspicious transactions or transactions that indicate a violation of terms and conditions, laws, and applicable legal regulations. 4. In certain situations, your data may be used for law enforcement purposes or to fulfill legal obligations in the event of legal proceedings and for tax compliance requirements. 5. We guarantee there will be no unauthorized disclosure, sale, transfer, distribution, and/or lending of your personal data to irrelevant third parties. 6. Disclosure of personal data to third parties cooperating with us is to provide available or future services on our Platform, process transactions, verify payments, conduct promotions, and deliver products. 7. Disclosure of personal data to subsidiaries and relevant third parties assists in providing services or processing data on our behalf. 8. Disclosure of personal data is carried out to comply with legal obligations and in response to legitimate requests from law enforcement or relevant authorities.

DATA MANAGEMENT

1. 1. Personal data is stored on the Platform’s system to protect it from unauthorized parties, preventing unauthorized access, usage, modification, retrieval, and/or disclosure through security actions, such as password protection on accounts. 2. Personal data is stored or processed in Indonesia with third parties who directly cooperate with us. 3. Your personal data can be accessed and corrected through available customer service. 4. Personal data deletion is in accordance with applicable legal regulations.

INFORMATION CENTER

If you have questions or complaints regarding the collection, use, disclosure, and management of your personal data, please contact our Customer Service via WhatsApp at (+6281119901122) or by email at cmkclub@centralmegakencana.co.id. We will respond to your questions and complaints.